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PatindaHat
Dodge Dakota
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5/24/2004
20:59:46
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 Subject: Major dealership and mech. problems
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Okay lets just start with the fact that I'm talking about a '99 durango 4x4 with the 360 and 120 thousand kilometers (problems started around 115)
The beginning problems have been running from erratic speedo, and tach behavior to the radio loosing power as well as plenty of dash lights remaning on after starting (E-brake, ABS, Airbag, door locks a couple times, check engine, check gauges)... So my first guess is a bad ground.
Next problem is the serious one. Won't stay running, it'll start and idle fine for a couple of seconds (2 max) then stalls. Once it wouldn't even start at all. Now I checked the engine codes and had two: Charging system voltage too high, and no message recieved from MIC BUS. So the dealership replaced the computer which took care of the problem for a week then the problem returned.
So to the questions, this MIC BUS anyone know what it is? Anyone know Canadian (Alberta) laws when it comes to bad service (explained later)? And are these normal problems?
As for what the dealership did to solve the problems intially:
replaced pos. battery cable (they did that a couple of months before that as well because the cables were corroded beyond belief, so should the repair not be free since it was faulty the first time?)
at the same time we got the trans. fuild flushed, and the cooling system flushed. The battery cable didn't look changed and the rad. was at most HALF FULL!
that didn't solve the problem so they replace the computer and no more starting problems for a week. Then one day had the idle then stall, and the next wouldn't start at all.
The vehicle has been in the shop for 7 days now and no news at all.
Should the dealership have to pay for the tow since their 'repair' didn't do squat? I think so but its not ethics those boys run on.
O, and are all the dealerships this bad or only the two my family has dealt with?
Pat
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JD
Dodge Dakota
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5/25/2004
23:24:27
|  RE: Major dealership and mech. problems
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Your first insticts are right on the money. I have fixed a 99 durango with the same problems. Check the ground behing the right kick panel. As for the mic bus it stands for(mechanical instrument cluster) bus is a term used for computer communications. I've worked for a honest dealer for 12 years were not all bad. Good luck.
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parts manager
Dodge Dakota
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5/27/2004
20:11:26
| RE: Major dealership and mech. problems
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one thing that may help your dash problems is a service bulletin #08-05-00 that calls for a new dash cluster connector #05016640aa that should solve the gauge/speedo probs.as for the start/stall I would look at the coil itself first the older ones are known for probs like that then the cam/crank sensors for bad connections of just faulty sensors. hope this helps
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PatindaHat
Dodge Dakota
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5/30/2004
19:53:48
| RE: Major dealership and mech. problems
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They ended up trying that new dash connector as well. But didn't solve the problem. It is solved now from what I've heard it was a bad ground which connected to the block.
And my anger with the dealership vanished as soon as the one technician was taken off the work. He was on it for a few more days and got nothing done so finally the manager took some action, and the job got done quickly, properly, and completely! In the end they gave us amazing service and did an excellent job. Just won't dumb or lazy employee nearly ruined the relationship my family has had with the dealership for years.
Pat
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