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05:39:46 - 04/20/2024
V8 Dakotas
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kota38
Dodge Dakota
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6/06/2003
02:26:01
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 Subject: damn dealer!!!
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ok, a cople days ago i was having problems with my 97 kota. it wasn shifting right i was only staying in high gear all the time. so i took it to the dealer yesterday moring first person there to have them check it out.they said they woulnt get to it that day and they would the next which is today. so my dad called them up to check on the progress and they told him they havent touched it yet... 2damn days later!! do my dad yelled at them and told them not to touch it and that he'll be there first thing in the morning to get it to take it somewhere else.
sorry for the long post, just wanted to tell my dealer prob with u all.but can u guys believe that b.s.?!??!
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kota318
Dodge Dakota
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6/06/2003
02:29:28
|  RE: damn dealer!!!
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oh yeah, and they wanted $150.00 just to find the problem, plus who knows how much more to fix it
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00287RC
Dodge Dakota
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6/06/2003
03:19:52
| RE: damn dealer!!!
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once warranty is out, never take your ride back to the dealer.
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joesyb
Dodge Dakota
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6/06/2003
18:19:52
| RE: damn dealer!!!
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Did you have an appointment?
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joesyb
Dodge Dakota
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6/06/2003
18:20:04
| RE: damn dealer!!!
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Did you have an appointment?
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kota318
Dodge Dakota
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6/06/2003
22:45:39
| RE: damn dealer!!!
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yeah, i made the appointment. this moning, my dad and i picked it up and took it somwhere else.they lied to my dad by saying they told me it would take 2 days or so befor they would even get to it .. which they never did. then they told him that they called my cell phone which they also didnt not do. i even checked all recieved and missed calls right in front of them. haha flippin liars!!
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LouNY
Dodge Dakota
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6/07/2003
13:05:53
| RE: damn dealer!!!
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yea,my dealer let me leave with a new $27000 truck with empty tank of gas. (light already on)
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TECH
Dodge Dakota
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6/07/2003
16:46:04
| RE: damn dealer!!!
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There is no way to be certain what the work load at a dealer is going to be like. Jobs that you can estimate as taking a short time can take a lot longer in many cases. Them saying that it could be 2 days until they can look at it should have indicated to you that they are busy. They don't want your truck to sit in thier lot, take up their space, just for the hell of it. They want your money, and to do that they have to look at it. By missing the estimated checkout time, that makes them liars? Or are they busy?
I work at a BMW dealer, as a technician, and during our busy times, we have to book appointments a couple weeks out at times. There is no way of knowing what the hell is wrong with the cars that are coming in a day or two weeks in the future, let alone how long it will take to diagnose the thing, get the part (if needed), and then fix it.
I understand your point of view, but sometimes a little patience is needed.
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Daksmack
Dodge Dakota
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6/07/2003
17:34:04
| RE: damn dealer!!!
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There are far more Dodge Techs out there than BMW techs. I would think that when I bought a BMW (i wish) Id have trouble getting service done quickly.
But as for domestic manufacturers, its all a big game of bring in as many as you can no matter how many are already in the lot. I have 2 friends that are techs that tell me just that.
Service writers have to fill quotas. Techs dont like to work for writers that cant fill their board with work. So I trust NO dealer service center...NONE.
I used to get my bosses 600 SEC V12 (OMG how sweet) serviced, I didnt trust that service dept either.
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kota318
Dodge Dakota
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6/07/2003
20:39:14
| RE: damn dealer!!!
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i said they were liars cuz they told my dad something that they supposedly told me that they never did tell me and told him that they called me cell to inform me of the waint, but the call never took place.it wouldnt be so bad if i had a backup car or a loaner.
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TECH Killer
Dodge Dakota
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6/09/2003
15:25:14
| RE: damn dealer!!!
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If anyone ever finds an honest auto mechanic, they need to post who it is and get that person some more business. Taking your vehicle to get it serviced or repaired is a sure way to get screwed out of some money everytime. The market for dope contains more honesty than auto mechanic work. You mechanics should try to make an honest buck and deal some drugs.
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kota318
Dodge Dakota
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6/09/2003
23:06:48
| RE: damn dealer!!!
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tech killer, i guess you do have a pretty good point there
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TECH
Dodge Dakota
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6/09/2003
23:38:57
| RE: damn dealer!!!
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TECH Killer, I'd include myself in the honest category. There is a lot involved with a dealer as opposed to an individual technician/mechanic. The dealer sets the labor rate, as well as the prices for the services-in BMW cases, you've got oil services, inspection 1, and inspection 2. Granted, it's a ripoff having these services done. I say that because, for the money, you get very little out of it, depending on the car. Example, an Inspection 2 on an older car (a few years old) could include changing the oil, air filter, fuel filter, microfilter, trans and diff fluid, spark plugs, and a bunch of checks. On a new car, all that an inspection 2 might be is an oil service, and an air filter and microfilter. Guess how much we charge for each one? Nearly the same labor-wise, but a big difference in the actual work. Say about 6 hours for the older car, Say 4 hours for adding an air filter to an oil change on the newer car. Either way, its a lot of money for the job. I personally feel its a rip off, but it's not my call. I work for the dealer. Be mad at the dealer in that case.
As for me as a TECH, whatever job I do, I do it right. I don't lie to the customers, I don't sell work that doesn't need to be done (which happens if the tech isn't knowledgeable with what he's working on), and I take pride in my work - and like many of you, I don't trust others with my vehicles, because I know what can happen.
You're right though, a good tech is hard to find sometimes, as far as knowledge, job quality, and honesty.
I'm not familiar with Dodge dealers, but BMW is VERY expensive to fix, and you can thank the dealer for the ungodly parts markup on an already high dollar part, as well as the service labor rate, which at my shop is now at $98 per hour.
Some (most) people feel so helpless, and don't know squat about the mechanics and electronics of a vehicle, that they feel that they are at the mercy of the tech, or the shop.
You've got good and bad wherever you go.
I guess I don't have to worry about that issue from your view, since I fix all my stuff myself. Advantage, TECH.
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TECH
Dodge Dakota
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6/09/2003
23:47:32
| RE: damn dealer!!!
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Daksmack, there are far more Dodge vehicles on the road than there are BMW's. You surely have more Dodge techs, but there are the extra vehicles to go with it. (I was told the other day that there were more Ford F150's sold in the US than the whole line of BMW cars in the US, so you can see the point I'm making).
I believe some places will try to get you in, so that you won't go elsewhere, but my previous statement is probably the most common situation.
Then again, there aren't very many places to take a BMW, as compared to a domestic.
It's true that TECHs want to stay busy, we are paid off of commission. But too much work is just a big hassle, and frustration, so we try to be sure to have enough work for the day, but not be backed up-that just inconveniences the customers, and us.
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Tech Friend
Dodge Dakota
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6/10/2003
15:40:03
| RE: damn dealer!!!
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Due to your excelent response I had to change my name. By being an honest tech, you are making yourself a very valuable and rare resource in the industry, and I really respect that. Just to give you a feel of my perspective, I do nearly all of my own auto work. My negative view of mechanics comes from the few times I have tried to pay someone to do some work. Power Brake Booster went out on one of my cars once, didn't have time to fix it, took it to a local Just Brakes. Guy said no prob, have it ready for you tomorrow. Come back, different manager on duty who has written me up a new quote for $800 more than the previous manager. He basically was going to do the most complete damn brake job in the world, listing nearly every component on my brake system as worn and out of spec. Long story short they didn't touch my brakes and I've put 20K on them since and they'll stop on a dime and don't squeek.
Another time I go to get my A/C fixed on a car that blue booked for $5000, shop quotes me at $2500-3000 to fix it, but they'll warrant the work for 12 months. When I told him this was too high he acted like I was being ridiculous. I swear to you these people get angry if you will not let them screw you. I had him print me a list of all of the faulty A/C equipment, went and bought all of it myself, most parts paying less than 1/3 what they were buying them for. They quoted labor at 10 hours, I installed all parts in less than 3. Borrowed a friends vacum pump for an hour and got plenty of free freon and 14 months later and the thing blows cold as ice. Granted I didnt pay for freon or labor doing it myself, but when you quote my parts at 3 times what I can find them for, and you more than triple the time it takes me to do the job, for your proffessional "techs" with their top of the line equipment to do the same job, I can say you are a crook. And like I said these are not the two incidents that have happend to me, these are two of the several times I have had an auto tech/mechanic/shop/dealer - try to screw me out of money that I work hard for. So overall, I look down on most people in your profession, for most of you make your living by cheating and lying to people far more gullible or capable than myself, and in my opinion most of you don't know sh1t about what you're doing.
As I previously stated, if you are honest in doing what you are doing, you should go a long ways. I really appreciate your post. I hope you do not take mine personally, but that honestly appears to be the dynamics of the industry you choose. Keep up the good work and fair practices and I thank you along with every automobile owner in the world. You are truely a rarity.
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TECH Friend
Dodge Dakota
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6/10/2003
15:45:11
| RE: damn dealer!!!
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BTW, didn't mention on that A/C deal, I did the entire job, for about $300 (of course I didnt charge myself or labor and i got free freon). That was opposed to the shops quote of $2500-3000, which the manager of the shop told me there was no way for ne one to fix it for less. America Service Station on Plano Rd. in Richardson, TX was teh place BTW. Just want to get that out there in case anyone likes to get screwed at Americas Service stations.
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TECH
Dodge Dakota
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6/11/2003
00:25:34
| RE: damn dealer!!!
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TECH's need friends too..lol.
Thanks for the props. I get frustrated as well, when I hear of instances like you mentioned, especially when it's a friend or family member that involved. I think a big part of the problem is that mechanics, many of them, really don't know what they are doing. They should follow the moto "Fix it right the first time, on time, every time", but it just isn't so with many individuals.
My girlfriend's father had a car that wouldn't blow air out the vents, and he believed that he needed a brake booster, from a past problem of the same nature. I knew this car had vacuum controlled vent doors for the ac, but he booster wasn't a likely problem. I crawled around the car and looked it over, and found a single vacuum line broken loose. After it was reattached, everything was fine. He was thankful for sure, and if he had gone to a shop or dealer and told them that he thought it was a booster problem, they likely could have changed the booster unnecessarily, and fixed the vacuum leak without telling him the real deal. That wouldn't be right. That's just one example of how people can take advantage of others.
Here's a suggestion: Ask to see the damage, or see the old parts before or after a repair is made. The mech will feel put on the spot, and is less likely to cheat you.
Later.
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