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Dealer, TSB's and Recalls
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WizardEyes
Dodge Dakota
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6/18/2007
14:55:11

Subject: Ball joint refusal???
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Message:
i tried to take my truck in to get the ball joints replaced for the recall but was told but the dealership that they wouldnt do it free as per the recall cuz i already have more than 100,000 miles. now its makeing shuttering vibration noises every now and then when im makeing a low speed turn. it sounds almost like im driving over a very very chunky road even though im not. is this the ball joints? also does dodge have the right to refuse my truck for recall becuase of mileage?



TexasTodd
Dodge Dakota
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6/20/2007
06:26:27

RE: Ball joint refusal???
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Yes,

I had mine done with 99,985 miles on it.



partsmanager
Dodge Dakota
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6/21/2007
19:28:01

RE: Ball joint refusal???
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Wizard call Chrysler 1-800-992-1997 have your VIN and info handy tell them what happened at the dealership and ask them to help you out. I'll bet they will either get that store to fix it or find you a dealer that will. Most Important DO NOT LOSE YOUR COOL OR MAKE ANY THREATS ON THE PHONE. first they are recorded and second you wont get your truck fixed. Trust me be nice and if they ask you tell them you wouldn't have driven the truck 100,000 miles if you didnt like it.The dealer is just being a dic! not fixing it for mileage. If it was a sh!tbox and had a ton of mods that made it impossible I could understand it but thats not the case here all the dealer has to do is ask the rep to give him a code to pay the claim if it gets rejected for the mileage.



JustRed
Dodge Dakota
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9/22/2007
12:20:35

RE: Ball joint refusal???
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Now partsmanager, the dealer is just covering his behind. The warranty (at least on my 2wd Dakota) was extended to 10 years OR 100,000 miles. If the truck is over mileage, the dealer was at risk for not getting paid by D-C. Now I'll admit he was being a jerk for not checking with D-C for some sort of exception, but they're basically doing what they were told to do by D-C.

I just had mine replaced last week, BTW. No problem, once I got the service writer to look in the system for the information.



VIPR PWR
Dodge Dakota
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8/24/2008
22:33:15

RE: Ball joint refusal???
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Is there a recall on the 2002 2wd Dakota ball joints?



chad
Dodge Dakota
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1/16/2009
18:36:11

RE: Ball joint refusal???
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I have a 2001 2wd dakota i had it up at the shop for an oil change and they said the ball joints were bad. is there a recall for my truck 125,000 miles.



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