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03:30:53 - 08/20/2019

Dealer, TSB's and Recalls
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Doug4.7
Dodge Dakota
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10/29/2003
20:36:27

Subject: Dealer Blues
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Message:
I set up an appointment to get my '03 Dakota serviced last week. They set me up for 8:45 AM today. I bring it in today at 7:30 AM and drop it off. I get a call at 4:30 PM asking if they can keep the truck "a few more days" as they were unable to get to it today. They service rep seemed to be surprised when I said "NO!" A couple of days to check out a few warranty items and change the oil. Seems rather excessive.





dkr8611
Dodge Dakota
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10/30/2003
10:10:04

RE: Dealer Blues
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Yeah I hate that. They shouldn't take appointments if they can't get to it. I wish they could put your name on the list and call you 15 mins before they could look at it so we could bring it in.



Doug4.7
Dodge Dakota
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10/30/2003
11:59:56

RE: Dealer Blues
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Maybe they don't understand that my Dak is my day-to-day drive. I guess if you only drive the truck on weekends, "a few more days" would be just fine. In my case, I have to totally rearrange my schedule just to drop off/pick up the truck. That attitude was what really ticked me off. They seemed to really be upset I would not leave it there for a few days. Some of us use the truck to work while others "only" use it to GET to work.



slopehead
Dodge Dakota
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11/01/2003
08:30:04

RE: Dealer Blues
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tell them "sure if you give me a free Dak just like I have to drive in the mean time" wakes them up every time. Esp. if you call the service manager and explain it to them with a follow up letter to the dealer himself as to why you will be going else where for service once the warrenty is up.



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